Customer Care

All the products sold on this site are new and carry a full manufacturer's warranty. If you have a problem with the product all you need to do is email us at cs@garden-tractor.co.uk or call on 0191 375 6662. We, along with our suppliers and network of repair specialists, will help you resolve any problems you may have.

Returns & Refunds policy
We want you to be completely satisfied with your purchase. You have the right to cancel or return any product within 30 days without giving a reason. Just phone us and we will arrange it. All we ask is that you ensure that it is in its original packing and still in new condition.

If your product is damaged, contact us on cs@garden-tractor.co.uk as soon as you can. We want all our customers to be fully satisfied with not only our products, but our service also. If the product is damaged in any way and not fit for use, we will be happy to refund your money.

Complaints
We take our business very seriously. If you feel you have been badly served, or feel let down at any stage in the order process, please do not hesitate to email our Director of Customer Service csdirector@garden-tractor.co.uk.

The Enviroment
The Waste Electrical and Electronic Equipment (WEEE) directive is now UK law. The legislation aims to make producers pay for the disposal of waste electronic equipment. WEE can have a harmful effect on natural habitat, wildlife and also human health and the disposal of WEE should be completed in the correct way to minimise the effects on our environment. All WEEE goods should be marked with a crossed out wheelie bin symbol to show that they were produced after 13th August 2005 and should be disposed of separately from normal household waste so that they can be recycled. All local authority tips have this facility. Internet Retail Technologies Ltd are “doing our bit” for the environment by offering our customers free take-back of their WEEE on a like-for-like basis when you buy a new electrical or electronic product. EG. If a customer buys a new electric hedge cutter from us we will accept your old electric hedge cutter to prevent it going into a landfill site by disposing of it safely. To take advantage of this offer, customers must return their WEEE product to us within 28 days of purchasing their new item. All you have to do is call us on  the number at the top of this page and we will arrange collection.